SHOP - CUSTOMER SERVICE
If you are having problems placing an order or with an order you received please contact our customer service department at: firstname.lastname@example.org
When inquiring about an order, please provide the order number and the name on the order.
Our customer service hours are:
Monday – Friday 10:00am to 5:00pm CST
Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be responded to on the next business day.
USPS DOMESTIC FIRST CLASS: $4.99
UPS GROUND: $9.95
INTERNATIONAL ORDERS: At this time we are not accepting international orders. SORRY! We’re working on it.
FREE SHIPPING ON ANY ORDER OVER $175.
Orders are processed and shipped from our Dallas, TX location within 24-48 hours, and most orders arrive within 3-5 days from shipping. Please allow us (and the US Postal Service) up to 2 weeks to get your order to you. We do our best to keep all of our items in stock at all times, but random sizes can go out of stock from time to time. We will keep you informed of any delays and usually get back ordered items out ASAP. Any order placed on the weekend or on a Holiday will be handled the next available business day.
TRACKING YOUR ORDER
We will send a USPS tracking number to the email account you used when ordering.
RETURNS AND EXCHANGES
For all returns and exchanges, please email email@example.com with the subject title “RETURN” or “EXCHANGE” and include the name on your order and your Invoice ID within your email, BEFORE returning the product. If you are exchanging include a $6 money order or cashier’s check for the return shipping to you.
You can return unworn merchandise with original tags to us within 15 days of delivery and we’ll credit you for the entire product amount. All returns must be shipped back in their original packaging, including any extras shipped along with the order (stickers, envelopes, linocut prints, etc.) You will be responsible for the cost of return shipping and the refund does not include the cost of originally shipping the order to you. If your item is damaged (.i.e. manufacturing defect) when you receive it, please contact our customer service department at: firstname.lastname@example.org.
Items that have been washed, actually worn or damaged in any way after they have been received cannot be returned or exchanged.
We cannot be responsible for lost or damaged packages that are sent to us for return or exchange so please retain the tracking reference number when you ship your package. Please package your product carefully when shipping it back to us.
Caps sent back to us in an envelope or mailer will not be accepted. Please use the original box whenever possible.
RETURN AND EXCHANGE ADDRESS
Attn: Shop - Return/Exchange
2225 East Randol Mill Road #427
Arlington, TX 76011-6306
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